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Anonymous
No customer service at all. Ordered in Basingstoke New Store Paid in full and waited over 6 weeks. Advised delivery between 7 and 1 and no bed arrived. Called number provided to get a automated message that kept repeating itself. No call and no explanation so I called the store to be advised that it had left the depot at 10. Still no bed arrived. Received notification over the bank holiday weekend that it is now being delivered on 08/06 due to limited stock. So did it actually leave the depot. Called the store to speak with Manager and have been advised they don’t book slots and all they can do is to try to bring forward. When I asked who delivers I was advised that it is Bensons. No communication no service. Astonishing and I do not recommend Bensons
2 years ago
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Bensons For Beds has a 1.2 average rating from 1,755 reviews

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Alice, Customer Support

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