am extremely disappointed with the quality of the orthopaedic mattress that I bought for my mother who suffers from joint pain. The item came with a 5-year warranty but flattened out within six months, which obviously made my mother’s joint pain even worse. To make matters worse, when I contacted Benson for Beds customer service, I was treated in a very dismissive way and told that they could not help me, despite the fact that the mattress came with a warranty, as I mentioned before. I am genuinely shocked at the sub-par quality of their product and even more so with the poor customer service this well-known brand offers. I emailed the management but haven't received any response. I would give zero stars if I could, would not recommend it to anyone!