I wish I had thought of reading past reviews before going to Bensons. The staff at the Harlow store were very good, but the distribution part really lets them down!! Ordered my Tempur bed and base in early February. Was to be delivered this morning 6th May. Got up crack of dawn to re-arrange my house, moving furniture etc to make access and stripped bed. Killed ourselves trying to put the mattress into the bag. Got a call at 7am by the driver saying that he had the base but no mattress! My whole order was £2824.97 for a kingsize tempur mattress, base, 2 Tempur pillows, removal of old bed, and assembly of new one. Not a cheap affair. I am now waiting to be contacted within the 24 hour period as I have escallated it as a complaint. I have had to arrange time off from work, and the whole situation has left me with a feeling of no confidence! I am extremely upset and wish I had gone elsewhere.