I don't even know where to start, reading all these reviews from only the last couple of weeks all mirror my experience. At the start of January 2022, myself, my wife and my four-year-old daughter went to our local Benson for Beds, we purchased a new bed for my daughter and my wife and I got a new mattress, which had been a long time coming. The shop staff were great, but that’s where the positives end. We ordered a childs bed, a childs mattress, a set of draws, and an adult double mattress. 6 weeks for delivery, great. Messages all along confirming everything is fine. My wife takes the day off work for the delivery which did come, however, it was all over the place. The childs bed came, the draws came, and another set of draws we didn’t order? the child’s mattress came but was filthy and our mattress was missing. What follows is a series of too many failures to mention. From texts pleased to advise they are changing our delivery date on the day it’s due for another months time, us taking multiple days off work for nothing, delivery drivers who did try to help didn’t know what was going on and seemed equally angered by their employers, no answers, even customer service staff on the phone (when you can get through) shrug their shoulders in confusion (or simply don’t care), honestly if I wrote every issue and listed all the misinformation we’ve had with this company this review would take way more time than I’m willing to commit to them as they have wasted enough of my time already. It’s still on going. Shop staff are great, delivery drivers (when we see them) have been great, but everything in between is a stressful and unreliable mess. Wish I’d read the reviews first. If that’s why your reading this, go anywhere else to purchase your bed.