We ordered a mattress 5th March and agreed a delivery date of 11th April. 8th April we were advised (via email and text) that there were 'operational difficulties' and they could not deliver on this date. We were told that noone would be able to give us any more details and we should wait to be contacted to rearrange delivery. We were given another date that we could not do and then a date of 17th May. 17th May we took our old mattress from our bed before 7am as requested and packaged it up ready for Benson's recycling service. 10:24 we get an email saying it cannot be delivered due to 'operational issues' and again that noone can help me! Now I am testing that by working my way through from number 97 in their telephone queue to number 19 in 1 hour 5 minutes. I will be trying to get order cancelled and go to a company that is more transparent.