Do not buy from Bensons for Beds, whatever you do. Visited the Solihull branch to buy a mattress we'd had before, as the quality was good. Sales process was fine, and even got a discount. Then it was all downhill from there. Booked a day off work for the delivery, received the text and was waiting with an empty bed frame for the new mattress. New mattress did not arrive, no call, no text, nothing. Then finally, a call from a random mobile number, telling me it won't be delivered that day. Reorganised for a different day (I had to call them, not the other way around), waited again, and guess what? No delivery, no call, nothing. Dreadful. Was told they'd get in touch when I followed up, then nothing for several days. Eventually got a text message with a new date over a month away, on a day we weren't available. Had enough by this point, so called the Solihull branch for a refund. Was fobbed off three times waiting for the manager, eventually got back in touch with me to refund card and I barely got a sorry. If you buy from Bensons, don't expect your delivery to be fulfilled. Don't take time off work. Don't expect a follow up call. Possibly the worst customer experience I've had for a £1,000+ purchase. I'm now £600 out of pocket after I had to take time off work, and Bensons for Beds literally couldn't have cared less. Does anyone have any legal advice? Shop at John Lewis – our new mattress is on the way within a few days and we've been called to confirm everything already.