AVOID Wish I'd checked for Benson reviews before spending £2.6k with this company. Our bed was delivered with a missing headboard, which prevents us from assembling the bed. Bensons can't deliver the part for one month! To add to our woes, one of the parts we do have came broken. Call the customer service help line and I'm number 49 in the queue. After 10 minutes on hold and not changing queue position, I hung up. Email customer service and their response is an answer within 7 days! If I do not hear from them within 7 days, I will be reporting them to trading standards. It was a very poor error the day we shopped in Bensons store.