Divan bed and mattress ordered way back in February, due to delivery 4 April. No delivery arrived. Rang customer services who responded "your order seems to have disappeared". Re-booked for 11 May which was the first available slot. Divan bed arrived, but mattress didn't. Called customer services and was 99 in the queue. When I eventually got through I was told that my query would be put through to the escalation team who would contact me within 24 hours. Two days later text message was received with a delivery date of 1 June. I received a text message last Friday confirming my delivery would be between 1 and 6, however, at about 12, I received an email stating that due to difficulties my delivery would not be made and a new date would be sent within 24 hours. If I could give less than one star I would.