I rate Benson's for beds not even one star! Customer service is worse than useless, completely unable to contact by phone and emails which bounce back to me. Don't be taken in by 40 night trial, after 20 nights I requested an exchange only to be told it was too soon and wait until full trial period was up. Since then I've spent hours on phoning without success, emails bouncing back, being told unless I could send photos of mattress they couldn't help me. My tablet won't allow me to use camera after SD card was corrupted so had visiting builder to take photos but Benson's didn't get them. Exchange should have taken place on 13/6/22 at 12.30 but 12.15 delivery van rang to say my mattress wasn't on van so kept the one I had. Rang Benson shop only to be told they couldn't get one until 27/5/22! Finally it did arrive but guess what?they wouldn't take the previous one, so despite numerous complaints, emails to Benson shop and suggestions of likely pick up on a certain, in a few days, as soon as possible..... I still have the mattress standing upright in my conservatory. I've told them it's going outside today regardless of the weather, still not heard from them. So frustrating and time wasting, no care for customers once they've got our money. Bed and mattress delivered on March 10th, twenty nights trial and it's still in my possession unfortunately. I offered to get charity to collect but heard nothing so in ten minutes it's going outside in the garden where the foxes, badger and cats with have fun on it! Don't touch Benson's for beds with even a barge pole, worst company ever.