Appalling service and extremely poor communication. Faulty mattress agreed by the Co. Purchased a replacement from them only for that mattress to also be faulty. It had an ottoman base in two parts and the wrong and damaged base was delivered once and then when replacing that one a further damaged one was delivered. This one was wet, the packaging torn and the cardboard protection absolutely sodden. Organising collection very difficult and time consuming, spent over 9 hours on the phone in total, mostly on hold. The company's stated comms' methods for deliveries are not followed. Customer Service does not always call you back and when you speak to an adviser everything has to be repeated and it appears that the internal communication is also terrible