I was 50/50 going to buy from Dreams or Bensons. Unfortunately for me, I opted for Bensons as in-store I had chosen a firm mattress, which felt perfect at the time. I also purchased a stain guard in case it got stained (as they do). Turned up ok and was great until about 6 months later when it started going badly out of shape. It was a twist not flip design so weight goes in middle as expected. I am around 90kgs. The bed has a warranty of 5 years. So after this happened I went into store who said call the aftersales team. I did when I said the issue they said a different number you need to call? It wasn't it was correct they couldn't be bothered. So went back into the store and they emailed HQ with no reply. So again I called and got given an email to send in pictures, which surprise surprise they said 'is within tolerance'. This dip with no weight on they deemed fine via a photo. Also adding that because of the stain (yes I did purchase the warranty), it was void anyway! Seriously, just AVOID this shop 100%. The aftersales is so bad. I am now looking to claim against these jokers. It is not a shop it is a con merchant. Please go elsewhere, they do not deserve your hard earned!