If I could give this a minus figure I would! Placed an order during a promotion at the end of April 2022 - it was supposed to be delivered 1st June 2022 but there was “a flood at the warehouse” and it was damaged. I was initially understanding as these things happen, but the story kept changing. I was initially offered an alternative date for part but not all of the order, but I couldn’t be in that day due to work commitments (NHS) so it was rearranged for early July. Also, I wanted the whole order at the same time not to be sleeping on a mattress for the rest to be delivered later! Yet again the order was cancelled at short notice via email. This time the story was that a different part of the order had been damaged by the flood (the part of the order they had originally tried to deliver in June - so the story didn’t add up). It was very difficult to speak to customer services - very long queue of people and I was hung up on twice (which would be justified if I had been rude as that’s unacceptable regardless) but I wasn’t rude. There was also the option of a “call back service” - I’m still waiting for that! I then eventually had an email saying “as per my request” there was yet another new date for delivery for almost a month later. That was not what I had asked at all - I had asked for the item to be delivered while I was off work the following week. I have seen multiple poor reviews of Bensons and on their advice I asked for a full refund which I am currently awaiting. I have used Bensons for Beds in the past and back then the service was good. But I don’t believe I would ever have received the bed as ordered, there would have just been excuse after excuse. From what I hear those who do receive their goods do not rate their quality. Avoid!!!! I would not be surprised to hear they go bankrupt and while I would feel sorry for the staff who are genuinely trying to do their best I would have little sympathy with the people further up the food chain who are acting like con men. If you ever want to see your order don’t buy from Bensons for Beds