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V Turner
AVOID!!!!! Ordered the Cameo sofa bed at the start of April, 3 failed delivery slots over nearly 3 months - all notified by email on the day, no phone call - and texts were sent previously to say item would be delivered. If you ring customer services it takes forever to get through and they are rude and unhelpful. Probably hiding the fact they have no idea what’s going on or when you will get your furniture. I’ve been hung up on, refused information despite sending email in to say all the correspondence to go through me, as it was when they’ve emailed me, text me and rung me for payment. It should not be that hard to order a sofa bed. Apparently it’s on a container that hasn’t come in yet. From where, who knows! Really really bad customer service and a waste of our time and energy chasing it up. Do yourself a favour before ordering and read the reviews. I wish I had. When they cancel your delivery short notice, which they will… it says they will be in touch within 24hours. That’s a lie too. I shall never set foot in a Bensons for beds store ever again, and shall advise anyone not to put themselves through the agro and go elsewhere. Wouldn’t be surprised if administration is on the cards the way they’re treating customers. Would be a minus star review if I could!
2 years ago
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Bensons For Beds has a 1.2 average rating from 1,755 reviews

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Alice, Customer Support

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