We are having a terrible experience with Bensons. We were supposed to receive our new bed on Monday and took a day off to take delivery. On the morning of delivery we received a phone call from the driver to say somebody in the warehouse hadn't loaded part of the bed onto the lorry and therefore we would have to call customer services for alternative delivery arrangements. CS couldn't tell us when we would receive it but we would hear within 24 hours. That was on Monday, it is now Thursday and have still not heard despite calling on numerous occasions. We were even told "they must have meant 24 working hours". Eventually, after an hour on hold we asked for a refund we were told we wouldn't be elidable because we purchased the product online. When we said that wasn't acceptable the customer service agent hung up the phone. I would never purchase anything from this company again