We purchased a bed base with headboard 3 and a bit years ago The mattress was a Tempur which we are still pleased with, it came with a 10 yr guarantee- the base came with a 5 year guarantee and has now broken twice - you think it would be covered under the guarantee- but NO - they have advised me to get and independent report re the fault and will give me a percentage towards the report cost ? Around £150 plus vat and they will give me up to £100 towards it if it is a manufacturing issue ? How can this be a guarantee for 5 years Could anyone advise please - the first issue was resolved with no problems - so why are they refusing to even inspect this time as it’s on the opposite side of the base ?