A few years ago my son bought a new bed, with the money he got for Christmas, and the mattress has got some major issues, and I sent Benson for beds some pictures, and they came back to me and said that his mattress has a fault and because it is under warranty still we could have a replacement but the original bed my son bought has been discontinued, and the Benson for beds store near me has closed down and the other stores that is supposed to be near me but they are miles away from us and no one can drive in our house for medical reasons, and they have suggested that we find one online but because of my son's disability he needs to try the beds before getting another one, and I have asked for a refund, but they are offering a voucher to buy a new bed from them