Terrible service first delivery never happened and second delivery was for pm delivery and came 10am we were still in bed no paperwork with delivery do not know whether the mattress is the same as the one we ordered and we spent over £1400 customer service was no better tried many times left on hold for over 2 hours then cut off days later we even sent a letter guess what we never did get a reply when we did eventually get through to customer services we were offered £100 in vouchers guess what we never heard nothing had to get back to customer services to get a voucher number we were given a voucher number but no confirmation email it will be interesting when we come to spend it