Awful service. Good in the store when they want your money and then absolutely shocking service with everything since. Our bed arrived damaged after having to wait ages for it to be delivered. A replacement base was then ordered and should have arrived yesterday, with our headboard finally (which you can’t order with the base by the way, so has to come separately) but the delivery men arrived to say they were given the wrong base. So no base as promised and apparently they can’t install the headboard as a result. We’ve now been given another delivery date (for the new base) which is ages away. This is not a fault with the delivery men but a massive fault of Benson for Beds. Absolutely appalling service and sadly, I’ve heard of many others since who have also experienced similar issues with this company and have had to wait months for issues to be resolved. I had also read other bad reviews but ignored them as I thought I’d give BfB a chance. I really wish we had listened to them. As first time buyers this was a huge cost for us and we are so disappointed with the lack of care for their products and customer service. We were sold damaged goods. I really hope they can get it right this third time. If you’re reading this, please do not make the same mistake we did. Listen to the reviews!! Save yourself the future hassle and avoid this company.