I wish there was a minus star for this shocking company. My 84 year old Mother bought a mattress in store at Chelmsford (initially not a soul to help her), waited in all day on the specified delivery date and nothing. No answer so took two buses to get to the store to actually speak to someone. Again, not a soul so she went into the staff room where a girl said you can't come in here, this is for staff. She said, good, I'm looking for staff! Delivery rearranged but she had two terrible nights on the mattress. She went back to see about exchange and was told the exchange rules. I'm pretty certain she wasn't made aware of all this before she handed over the £1000. She's since gone in again to choose a £300 mattress to exchange after the 40 nights but having paid £1000 for the original, won't get any difference in price refund. If no mattress had been suitable she would lose all the money. Furthermore she has to pay another £100 as 10% of the original cost plus delivery costs to be able to exchange to the £300 mattress. They will no doubt sell this on as refurbished and make a massive profit from my Mum. This is absolutely disgusting. Do not buy from this company.