Terrible Customer Service! Avoid. Ordered online headboard & bed. Received confirmation and few days later the delivery date. Few more days later received email advising not available. Few more days later another email advising confirming delivery date. To date no one can advise what is available or not. Online I can still order the same items - so this means either they are inefficient in updating stock or it is a strategy to take fake orders to improve their cash flow. Impossible to get hold of Internet Sales. Phone system all over the place- sometimes there is an index sometimes not and then you end up in a department that cannot help. No replies to emails. New telephone orders number answers but cannot help you with your existing order. Ring back works but they cannot help you and only can put you back in the queue to the line you cannot get through to. Internet sales average queue 8-12 calls ahead but does not seem to move and each call ahead can take 15-20 mins, so a 4 hour queue if you can manage to wait or if it moves at all. Maybe there is only 1 person managing. New order telephone sales advised to try Internet Sales on Saturday but when you try there is no option to speak with then and you speak with new sales who cannot help. Use a credit card to make the order and if you do not succeed dealing with the issue don’t waste your time - just arrange a chargeback with you credit card company. Good luck!