I have been trying to get the correct mattress in my house since October 2022. The first mattress was nothing like the one I laid on in the store. It caused me to wake up in pain crying on 3 occasions as it was so hard. I received it in mid-November. Then they claimed that I needed to sleep on it for 40 nights before choosing a new one and I would have to pay a 10% re-selection fee and choose an equal or more expensive mattress to the one I chose originally. I was furious as I was already on a light timetable at work due to my back and hip problems and not being able to sleep due to pain and a bad mattress. In the first instance, Bensons for Beds could have sent me the correct mattress on the correct date and removed your own mattress which is not what I ordered from the store on Friday, December 9th as promised. I had to take the day off work and now I am in trouble with my employer for having to take more time off. I have lost many nights of sleep and now I am having to pay extra osteopath bills due to your company's operational nightmares. I will be speaking to the ombudsman about compensation for lost wages and health problems related to this bed stress and trauma. I have the first mattress sent from the company sitting in my downstairs corridor completely blocking the entrance and exit of our property. It is a fire hazard as they were not able to collect it on the arranged date on Friday, December 9th. The operations staff is shoddy and you should not be outsourcing your mattress delivery to DX as they are not specialised to deliver mattresses. DX staff had the wrong mattress, and most likely broke that mattress bringing it to my second-floor bedroom, they were ill and coughing all over my house. They also damaged our walls with the mattress. Then we saw it did not fit in my room so it was definitely the wrong mattress. I am incensed that this treatment is rewarding your company and I still need to pay over £1k in financing for a bed I have not received for many months. I cannot believe that this level of customer service is legally allowed, so I am telling everyone I know to avoid your company. I am detailing the horrors of ordering a mattress from Bensons for Beds as this has been my experience and I hope it is not yours. If you had good service, you were lucky.