I must say that spending nearly £3,000 for a bed and mattress, i had great expectations however from day one i was disappointed. Even though the product was well packed, the mattress arrived with a blackline of dirt right across the middle of it because the plastic protection had obviously been dragged along the floor and torn. I can report however, that the mattress wasn't damaged just dirty. I now find that the bed itself which is an Ottoman TV Sleigh bed, is no longer usable without causing injury due to the failure of the support pistons and yes i can accept products do fail from time to time but customer services have been no help at all, referring my case to the manufacturer who has not been in touch at all to remedy the problem. Whether its a manufacturing fault or not Bensons for Beds sold the product so they have a legal contract with me and should be dealing with this on my behalf and not leaving me to chase manufacturers. Due to the time that has elapsed and the lack of movement, it has left me no option than to contact Trading Standards because the product is not fit for purpose and no one is taking the dangerous risk seriously. i can't use without having other people present to hold the storage base up so i can use the bed for what i purchased it for, access to a large storage area due to lack of space in my property.