terrible aftercare from them…. matteress was confirmed faulty after just 4 months use….it cost £850!!! Collection of matteress and replacement went wrong and they took it to the wrong address…. then after hours with customer service they couldn’t arrange it to be booked for delivery for another week…. advised I couldn’t loose another day off work to take delivery etc and asked for a refund. Was told the refund would be in 2 working days…. this didn’t happen and i’ve had to chase for my money. Took a loan to buy another matteress to be here on day of faulty matteress going and my money didn’t appear after 2 day’s and so i’ve wasted time yet again to get it resolved. ! So I’ve chased yet again as it’s been 6 days and it’s just been processed over the phone. Now been told it takes 3-5 working day’s for MY money to go back into my account…. my bank loan will now incur fees but they wouldn’t offer any compensation towards this even though it’s all there fault. Appalling service and rubbish customer care that give wrong info everytime you call. I will never use you again!