I Brought an eve hybrid duo plus mattress i was told delivery would be 3 weeks that was fine come the day had a message saying my order was on its way to which I got rid of my old mattress to make room for my new one, then come 5:30pm still not arrived called to be told it wouldn’t be arriving for another week so I had to then go and by a blow up mattress which was extremely uncomfortable. My mattress finally arrived it looked small & compact around 100cm I was a bit confused to how this was a double but it had been folded a few times then rolled :/ , After rolling out the mattress i noticed a crease along the middle I waited a few hours to go back and check it out I noticed the fold line down the middle was still visible so I left it a few more hours and the fold was still there along with a few dips like damaged springs was very uncomfortable…thought maybe the mattress needs breaking in as i read it can take a while to get used to a new mattress but still the mattress was lumpy every night I have been uncomfortable and everyday I wake up in pain i called bensons to be told I have to wait another week and a half for a mattress technician to come out and check the mattress. When he finally arrived he walked in and before even touching the mattress he was shocked with how visibly bad it was he said it was definitely a faulty mattress which was likely to it being folded then rolled I then had to wait a week for the report to go back to bensons then bensons to get hold of me to now be told I have to wait another 3 weeks for the mattress be collected then a further 7-10 days for a refund so I’ll be back to the blow up mattress while waiting for the refund and then waiting for a new mattress to arrive again as I can’t afford to buy another mattress until my refund is through i am not a wealthy family this was a treat I had to save my wages for 3 months to get this then it’s faulty I will never use bensons again it’s been problems from the start , quick enough to sell but then when it comes to a issue or fault they put you back of the list and ignored