The worst company and customer service ever. The delivery lasted about 40 seconds, with one guy trying to carry the bed upstairs on his own while the other one was not even bothered to enter the house. Having the box thrown over his shoulders like a Terminator, he stuck halfway through. Without thinking decided it couldnt fit, started taking photographs to prove his inability to deliver and shut out of the house, taking all the goods. We tried the shop, customer service to ask why they had taken it away. The answer was " We do not know". We tried to reschedule the delivery- another month to wait for the goods that we are meant to pay over 3k for, which are ready, but happily travelling around the Great Britain instead. The shop assistant rude and not willing to listen, the customer service incooperative. Once we said we wish to cancel as you have failed to deliver the goods that should have been left in our house, we wete told we must pay £600 for restocking fee. Absolutely appoulling! This is utterly your failure! Is this your company's "policy" of earning additional cash charging people 20% for failing to deliver goods and services? Is it your custum to pretend that you cannot fullfil your duty? I seriously do not understand why you have taken the goods without willing to communicate to leave them with us and now demand the 20% cancelletion fee?! Disgrace!