They messed up a delivery. They brought the bed in but they took it back because they could not take it upstairs. I had to wait a month for redelivery. They didn't want to refund me my lost time. I will never buy from them again. If you have to buy anything from them don't sign anything at store. Make an online purchase so you will have a right to cancel so you might be treated better. Those guys they just sorry you but they will not do anything to resolve the matter and they will be sending you from one place to another to discuss it which will give you anything back