Communication was ok up to the point of delivery. The bed arrived damaged in 3 areas where the packaging was torn and the material scuffed and marked. Appears that the labels on the packaging saying this way up are too difficult to read and any way up is the way to go. I could have lived with this but when trying to fit the two base units together the brackets were misaligned so it was impossible, the two units had obviously never been put together before dispatch, which I was amazed at, shocking quality assurance. Took ages to get through to customer service, would never recommend or buy here again, and has actually made me consider ever buying new furniture again if this is what can be expected.