Hello, I`m having a terrible experience with Bensons for bed. Almost 4 months ago I placed an order with them for a mattress, wardrobe, bedframe and a chest of drawers. A couple of week before the delivery day I was contacted to pay in full for the order and so I did. One day before the delivery day I was advised the bedframe wasn`t ready to be delivered and they would have let me know when I would have received it. Useless to say they never contacted me and I had to do it. During the phone call they told me that the bedframe ( that was supposed to be delivered at the beginning of October ) could have been delivered the 21 November 2023. I explained I was very unhappy with this delay cause we are currently sleeping on the sofa and this was having an impact on my health. I asked for compensation and on the 25th October they sent me an email where they confirmed they had issued a refund. I have never received that refund. Moreover, on the day of the delivery of my chest of drawers (that was fully paid) the driver drove on my entrance flagstones of my new property damaging them. I sent them the pictures and they have never taken responsibility for it even though I have a witness ( the ground manager of the site my new house is ) who told them off and advised me about what they had done. On that day they were supposed to deliver the chest of drawers, but they said they couldn`t deliver it cause what they had in the van was different from what it was written on their invoice and they left us taking back our chest of drawers even though my husband told them that the chest they had was exactly what we had ordered. They ignored what my husband said and left. The following day I received a phone call from Bensons for bed`s customer service where they said I had rejected the order (chest of drawers ). This was a lie and I told them what had happened. Then a couple of weeks later they rescheduled the delivery and surprise surprise they delivered me a damaged chest of drawers. I wrote them again explaining how disappointed I was and I attached the pictures of the damaged Item. They replied that I needed to wait for at least other additional 6 weeks to get another chest of drawers. I`m speechless and I have never had so many issues with a company. I feel this is a scam cause I`m still waiting for half of my order and it has been almost 4 month now. To say this is poor customer service is an understatement. Very disappointed, the level of stress and frustration I have been though since I bought my furniture with them has been unimaginable, now I`m worried I`ll never receive what I have paid for.