Bought an expensive mattress from Bensons last December, complained about it having sunken at the edges, after being told it was settlement and having to argue it was a fault they eventually agreed to send someone out to look at it....no surprise the engineer agreed it was faulty. Chased Bensons for an update, and requested a credit note to allow me to choose an alternative product only to be told I can only have a replacement. This isn't stipulated anywhere in the literature they provide, and if I'm not mistaken 'replacement' doesn't have to mean the same...who in their right mind would choose the very same product in the fear it would be faulty again. Even more ridiculous Bensons do say if the second mattress happens to develop a fault I can actually choose an alternative...you really couldn't make this up! Poor product, poor service and poor aftercare...customer definitely not put first. Avoid and go elsewhere Latest update...the replacement mattress doesn't come with the same guarantees as the original mattress...unbelievable!