VERY POOR. ACCUSED ME OF DAMAGING MY MATTRESS. I WONT BE ACCUSED OF SOMETHING I HAVEN'T DONE. I AM NOT A LIAR. THE MATTRESS IS UNDER WARRANTY. BENSONS REFUSES TO FIX. CLEARLY ITS A MANUFACTURER FAULT. I WILL NEVER BUY FROM BENSONS EVER AGAIN . THEY CANNOT BE TRUSTED. I WILL BE GOING TO TRADING STANDARDS. I WOULDNT RECOMMEND BENSONSTHEY ARE A RIP OFF COMPANY. WOULD NEVER EVER RECOMMEND!!!!!! FALSE FALSE FALSE RIP OFFS. BENSONS CUSTOMER SERVICE IS Appalling AND Disgusting HOW THEY CAN TREAT SOMEONE THAT IS DISABLED AND I CANNOT EVEN MOVE THE MATTRESS BECAUSE ITS SO HEAVY, TAKES TWO MEN TO MOVE IT, IT IS BEYOND ME. THIS IS HOW THEY TREAT CUSTOMERS THAT ARE DISABLED. ITS Discrimination. UNBELIEVABLE. WHAT IS THE POINT OF A 10 YEAR GUARANTEE, IF YOU CANNOT USE IT. IM A HONEST PERSON AND I WONT BE Accused OF DOING SOMETHING I HAVE NEVER DONE. I LIVE ON MY OWN, I HAD A GOOD STORE EXPERIENCE BUT CUSTOMER SERVICE Department iS SHOCKING. I HOPE Trading STANDARDS INVESTIGATE THEM I REALLY DO, BECAUSE I WONT EVER BUY FROM THIS COMPANY EVER AGAIN !!!! THEY TRIED TO SAY BECAUSE I MOVED 18 MONTHS AGO THATS THE REASON WHY. THE HOLES ON MY MATTRESS ONLY APPEARED THIS WEEK. SO THATS FUNNY. SO BASICALLY YOU MOVE, 18 MONTHS AGO A HOLE CAN JUST APPEAR NOW. WHAT A LOAD OF RUBBISH!!! THIS HAS CAUSED ME SO MUCH STRESS, I DO THE DECENT THING, AND TELL THE TRUTH, AND WHERE DOES IT GET YOU NOWHERE!!! THEY NOW HOW TO REALLY CAUSE SOMEONE PHYSIOLOGY DISTRESS. NOT ACCEPTABLE!!!