Extremely Product Quality We bought a Super King Ottoman Bed from Benson for Beds at the end of May, and by the first of July, the mechanism that lifts the frame had snapped. This happened just the day before we were leaving for our holidays. I arranged for a replacement part to be delivered the day after our return. While on holiday, I received a text stating that I would have to disassemble the broken part myself before the new one could be installed. What a joke! I spent an hour on the phone while at the beach, convincing Benson to have their technicians handle the disassembly. They eventually agreed. On the day I landed back in London, I received another text saying that the delivery would not take place as agreed due to a technical issue at the warehouse. I spent another hour outside the terminal trying to sort this out. Benson agreed to refund the delivery expense of £49.99, but the replacement part would not be delivered before July 26th. This entire experience has been frustrating and disappointing. The product quality is poor, and the service has been nothing short of a nightmare. I strongly advise against purchasing from Benson for Beds. Stay away if you value your time and your mental health.