I purchased a bed frame and mattress from this company in January 2024. Initially, everything seemed fine. However, after just four months, the mattress started to cave in, especially on my side. For context, I weigh 90kg, which should not be an issue for a quality mattress. By the sixth month, the mattress had become so uncomfortable that I began experiencing severe back pain. I found myself resorting to sleeping on the floor to alleviate my discomfort.While Bensons excelled at selling me the mattress, their customer service when it came to returns was abysmal. Despite the obvious defect, they stood by their policy and refused to accept the return, claiming it was within their guidelines.I will never shop here again. This mattress has caused me significant back pain and is utterly uncomfortable. If you weigh over 100kg, expect this mattress to turn into something akin to a chapati within a year. Save yourself the hassle and shop elsewhere.