Ordered a mattress slept on 2 nights and it started to sink at each side where I slept and husband slept, contacted the store, she said to send pics in and the girl in the store said it definitely looked like a faulty mattress. It was taken away and got a new one exactly the same. Same thing happened again, called the shop and the said they'd need to send out an inspector but he came out and said there was nothing wrong with it, he also said I've never heard of this make of bed and that it wasn't a good quality, he suggested if Bensons didn't give a us a new bed to buy a mattress topper. The bed is so uncomfortable, I ache every morning, we bought a good topper but it's sinking where the beds sinks. I'd never recommend anyone to buy a mattress from them, there attitude stinks.