After a brilliant sales person sold us a new mattress, The following this is the result TRUSTPILOT REVIEW MATTRESS 15/10/2024 09/10/2024 Problems with new Painton Back care CR Mattress, To who it may concern Since we have taken delivery on the 31st May 2024 there has been a smell coming from within the mattress , we left it to air for the recommended time after the delivery as recommended instructed by Benson for beds , we had noticed that the smell had not reduced at all after a week , we decided to leave it a little longer thinking that it may be Impregnated with some kind of preservative or insect repellent or fire retardant ?, This mattress was purchased in the summer months and I slept with the window to my room left open most nights , My wife would change the bed cloths / sheets etc every week and would leave the mattress to air all day before making the bed up again It has been 5 months to date and the following is a record of my issues and problems, The smell /aroma has been over powering and would fill the bedroom at times and this has had a decremental effect on my sleep and my general health due to the lack of sleep ,On a regular basis I have been suffering with headaches /Trouble breathing /and a severe case of dry mouth with a very bad taste in my mouth all night , The smell is now transferring onto my sleeping cloths and pillows on a regular basis and we have been changing these due to the issue that we have I contacted the complaints department at Bensons Beds and an appointment was made for a visit to our home by a Technician from Emmiera Group ltd on Bensons for beds behalf who Benson for bed employ as a third party , On Wednesday 9th October ,and we were hoping to get this matter resolved as a matter of urgency . If the above issue cannot be resolved then I would have no option other than to approach , The Furniture and Home improvement Ombudsman as my entitlement to do so . 15/10/2024 UPDATE Following a visit by the technician from Emmiera group I am very very unhappy with the method on which the test was carried out the test was carried out using his sense of smell only ? [No other equipment was used ] we all as human beings have different sense’s and this I found very unsuccessful and I was made to feel inadequate and told to give the mattress another two months to allow the mattress to complete its Gass off procedure my comments was as above and I refused to accept his findings and recommendation’s and intend on taking the matter further, I will of course update Trustpilot accordingly please see report below VISIT DETAILS DATE CHECKED: 09/10/2024 TECHNICIAN: MATT NUTTALL APPOINTMENT: 09/10/2024(11:00-15:00) ENVIRONMENT: EXCELLENT CONDITION: GOOD MAINTENANCE: SOILED: AWAITING INSTRUCTIONS: BATCH LABEL PHOTO: No CUSTOMER AGREES: TIME TAKEN: 40 mins No REPAIRS COMPLETED: No DELIVERY PROCCESS: GOOD Into the home by retailer PRODUCT BOOKLET READ: No Appointment Outcome: Report Only REPORT ACCEPTED: Report Only Reason No INVALID SIGNATURE REFUSED: Report Requested By Client No NOTES: THE 1ST CUSTOMER'S BUILD IS MEDIUM. ISSUES FOUND ISSUE 1 ISSUE CODE: BEDS - INVALID CLAIM TECHNICIAN'S FINDINGS: On arrival, the customer reported that his mattress is giving off a strong odour. LIABILITY EXPLANATION: This is an invalid claim because this is the mattress gassing off. ACTION TAKEN: ITEM: MATTRESS SUB CODE:NON-FAULTY I have inspected the customer complaint. I don't believe that the smell coming from the mattress is any cause for concern as I can only smell this mildly. I have explained to the customer that this is the gassing off and is not deemed a fault and the customer needs to keep airing the room as he states he has been doing. I've advised you to give it a couple more months and the smell should have passed. The customer doesn't accept this explanation and has left some comments. He wishes for the retailer to contact him. Service closed. Date of experience: 09 October 2024