ordered an Eve mattress on line on the 8th of October, and received confirmation that delivery would be on the 14th of October. On visiting the Eve mattress site the following day to order a mattress protector and to have the old mattress recycled I noticed that the mattress I ordered had been considerably reduced. As I result I tried to contact the Eve customer service on the number provided (03309120997) I called at 0821hrs and again at 0834hrs. On both occasions I received an answer phone message stating that the customer service dept was closed and that their hours of availability are between 0800 and 1900. I eventually got through to a customer service provider at 0945hrs. The gentleman was very helpful, and offered to price match to the reduction advertised on line. He arranged the refund and agreed a revised delivery date of the 16th of October, this was all dealt with within a 13 minute phone call. I received email and text confirmation of the updated delivery. Based on the above, this morning my wife and I struggled to get our existing Eve mattress down the stairs and in to the hall ready to be collected for recycling when the new mattress was delivered. The email and text stated I would be contacted and advised of a time slot. As I had heard nothing I called the Eve customer service on the number provided (03309120997) I called at 0831hrs and again I received an answer phone message stating that the customer service dept was closed and that their hours of availability are between 0800 and 1900. I then called the Bensons for Beds customer service number (08081446160) I was very quickly put through to an advisor who immediately transferred me to the Eve customer service dept. I spoke to Kera who politely advised that there had been a problem with the account and that it was showing an outstanding balance and delivery had been cancelled. She explained this was a system error and there was no outstanding balance. Explained that I’m a pensioner awaiting spinal surgery and would struggle to get the mattress back up the stairs. Since had a text to say mattress will be arriving next week 🤞 Very poor, definitely not use again !!!