Really disappointed with Benson for beds. Ordered two beds and two mattresses at the very start of October with a delivery date of the 23rd. Have received multiple notifications via email and text about my delivery date and order confirmation. On the day of delivery I was number 21 of 21 for deliveries so waited all day for my furniture to arrive late afternoon and one entire bed frame to be missing. The guys on the lorry only had one bed frame on their delivery documents so equally had no idea as to why one was missing. Rang Bensons at Chesterfield where I had originally made my order to be told it was too late in the day to hear anything back and that tomorrow morning first thing it would be dealt with. However later that same day I received a text that a new delivery date had been set up for December 20th which was completely without my confirmation or my approval. Rang customer services to be told this was the earliest that they could do in regards to delivering my bed frame as they are out of stock. At no point in the 4 weeks I have waited for this delivery has anyone ever contacted me to inform me of this and now I am waiting a further two months for my bed to be delivered. They’ve had to change the date again to Christmas Eve but can not promise an earlier delivery time on that day so run the risk of being last out of all the deliveries again and wasting a full day off work waiting in again. The only form of “good will” gesture they could offer was to not charge me for a second delivery (imagine even trying to do that) and offering me my £49 delivery charge back. Really disappointed with their services and really disappointed with their half hearted excuse of a good will gesture. They should be keeping customers fully informed of their stock levels especially when something has already been ordered and paid for in full. They should also be able to offer a better good will gesture and also have more control over the delivery department. By doing so this would mean customers messed around do not have to wait in another full day for something that was not their fault especially on Christmas Eve… do better Benson for Beds!!!