Purchased a mattress from Bensons for Beds and after 6 months my husband and I have both had terrible hip and back pain. We went on holiday and noticed that neither of us had back pain while we were away so knew it was our new bed. On return I checked the mattress for sagging and it didn't show any but if you pressed down on the mattress (from top to bottom) it was noticeable the middle of it had gone soft. Customer Service was very nice on the phone and apologised for our unhappiness with the mattress. She asked me to lay a broom handle across the bed and take a photo but I explained this wasn't visible and could only be felt. Engineer was sent and he said as you can't see a dip the claim is invalid and it is natural for the mattress to soften in the middle? Heard back from Bensons and they have suggested I choose my own test engineer and report back to them again, or write to the ombudsman. So in summary I would not order from this company again. Selling expensive mattresses that last 6 months.....