I cannot warn people enough to steer clear of Bensons for Beds. My experience with them has been an absolute disaster, filled with dishonesty, poor customer service, and outright lies. I purchased a mattress that was causing me significant back pain due to the springs being clearly felt through the fabric—something that anyone would agree is unacceptable in a product designed for comfortable sleep. After reporting this, a technician came out to inspect the mattress and explicitly told me the springs were an issue and were causing discomfort. He assured me he had documented this in his report, yet the official report contained no mention whatsoever of these findings. Instead, the report falsely claimed there were no manufacturing faults and even went as far as to state I was “happy” with the findings—an outright lie! I was not happy in the slightest. I was only satisfied at the time because the technician told me the faults were noted. Either the technician lied to me directly, or Bensons for Beds has deliberately doctored the report to avoid taking responsibility for their defective product. Adding insult to injury, their so-called “Good Night’s Sleep Guarantee” only lasts 16 days, despite the fact that a mattress is supposed to last 8 years! This is nothing more than a scam to dodge accountability. I was forced to spend over £500 on a replacement mattress after being left with their unusable product, which is now sitting in my house taking up space because they refuse to collect it. This company’s conduct has been nothing short of disgraceful. They are evasive, dishonest, and entirely untrustworthy. If you value your money, your time, and your sanity, do not shop at Bensons for Beds. I will be taking this matter further with The Furniture Ombudsman, as well as leaving reviews across every platform to ensure people know what to expect from this company: lies, poor-quality products, and abysmal customer service. AVOID THEM.