I deeply regret ever purchasing from Bensons for Beds. What should have been a straightforward, premium experience turned into an absolute disaster. I ordered the Aura Super King TV Bed Ottoman, which was a significant investment, expecting quality and service to match the price tag. Instead, I received a damaged product and an appalling level of customer support that has left me frustrated, exhausted, and out of pocket. Delivery Delays & Immediate Disappointment The problems started before the bed even arrived. The delivery was delayed by over a month, which was already frustrating given the cost of the product. When it finally did arrive, any excitement quickly turned into disappointment as I discovered that the headboard was damaged, specifically where the surround speakers are installed—one speaker was completely smashed. If that wasn’t bad enough, I later realized that the soundbar in the footboard was also defective—one side is completely silent, and the LED lights don’t work. After spending hours assembling a heavy, complex bed that required intricate wiring, I was devastated to realize it wasn’t even functioning properly. Shocking Customer Service & Insulting Compensation Bensons for Beds’ solution? 1. Minimal compensation – They initially offered a pitiful £56 for the inconvenience. After pushing back, they slightly increased it, but it was nowhere near acceptable for the amount of stress and hassle involved. 2. A month-long wait for a replacement – Meaning I have to disassemble the bed myself, store faulty parts, and then reassemble the new ones when they arrive. 3. No professional assembly support – They expect me to handle all the dismantling and reassembly myself unless I hire a fitter out of pocket. Only after arguing with them did they agree to reimburse for a fitter, but only if I provide a VAT invoice—yet another unnecessary inconvenience. Unacceptable Inconvenience & Stress This entire situation has caused immense stress. Not only did I have to wait an extra month for delivery, but I now have to live with a defective, half-functioning product while waiting weeks for a replacement, with no proper resolution in sight. The emotional toll of spending so much money on what was supposed to be a premium product, only to be left dealing with endless back-and-forth and extra expenses, is beyond frustrating. Final Verdict Avoid Bensons for Beds at all costs unless you want to experience the worst customer service, poor-quality products, and a complete lack of accountability. I expected luxury and convenience—instead, I got stress, extra costs, and an ongoing nightmare. Would I recommend them? Absolutely not.