2 Failed deliveries and no contact. First delivery was arranged for between 12pm and 6pm on 16th, no one showed up or bothered to call. Customer services had already closed for the evening so I could not speak to anyone. I had to call them in the morning and had my delivery rearranged to the 18th between 7am and 1pm. Again, no one showed up and no one bothered to call. I called them again and was told it was now a PM delivery. So annoyed by this point I asked for a refund and was told to ring customer services, who then told me I had to send an email due to it being an internet sale and that a refund could take up to 21 days! I'm still waiting for confirmation of the refund. If I could give less than 1 star I would!