Absolutely appalling delivery service So two weeks ago we ordered two sofa beds and we were extremely pleased when we were told that they would be delivered last Wednesday morning just in time for us moving in to our new house. Well Wednesday morning came and we left home to travel 45 miles to our house ready to take collection from 7am onwards. At 1030am we received a message to say there was a delay of a few hours due to an issue at the warehouse. No problem then a few hours later another message to say delivery would be by 6pm latest. So we hung on a few more hours then a call came in at 7pm from the driver to say his truck had broken down (That old chestnut) and that delivery was rescheduled for Thursday. Took another day off work and headed up the motorway and waited for the promised morning delivery, at mid afternoon we called Bensons customer service and were told that our sofas were not on any delivery schedule for that day and were told that delivery would be Monday now. Absolute joke. Then the best bit, Friday night at 8.15pm we get a call from a delivery driver to say he is on his way to our house and was 20 minutes away, we explained that it takes 40 minutes for us to get there and that we were told that the delivery was Monday so he said he couldn't hang around so cancelled the delivery. Its now Monday and we just called customer services again and have now been told delivery is rescheduled for 8th February and we have to go into a store to get a refund. We move in to our house this week and it looks like we will be sitting on the floor whilst we wait for a delivery to come from another retailer instead What an absolute joke of a company you are. We were so impressed with your initial delivery promise that we were in the process of ordering another sofa as well as a bed but were still deciding on which products to choose but thank god we hadn't got round to deciding before we wasted more of our hard earned money in your Loughborough store.