Unfortunately there isn't an option to give zero stars as Bensons doesn't even deserve one star. I bought a mattress from them over a month ago, and they still have not refunded me the £50 they owe me. Instead I've been given the roundaround by their salesman (or thief, as he shall now be known). I purchased my mattress right before Christmas through one their thieves in the Tottenham Court Road branch. I explicitly, on no less than two occasions, asked him whether it wouldn't be better for me to wait just a few more days until the boxing days sales. He insisted that this particular mattress would never be discounted. When I pushed further, he relented and said that in the case of it going on sale on Boxing Day, I would get any difference in price, and all I would have to do was call up and they would refund me the money straight away, in fact, this was the 'better way' to do it, he said, as then I wouldn't prolong my mattress delivery. He said when I called up, they would just need my card details. Lo and behold, the mattress was reduced by £100 in the Boxing Day sales from what I'd paid just a few days prior. I'd already received a £50 discount by placing the order over the phone with the store, and so I was owed £50. I immediately called the store to reclaim my refund and went through this painful back and forth: the thief told me he had to check the refund through their HQ and he would call them. Having experienced his 'callbacks' that never materialised, I asked him to give me the HQ number so I could follow up myself. Runaround number 1 as HQ just reconnected me right back to the thief, who informed me that 'proper procedure' was to only issue the refund once the mattress was delivered - this was three weeks away. Fast forward three weeks later and the mattress is delivered (on a Tuesday) - I immediately call for my refund. My details are not taken - the thief makes an excuse and says he'll call me back. No call back is received that day or the following one. I call back on Thursday. The thief informs me that he has to submit a refund form to HQ and this takes two days to be approved - but he'll 'submit it right away' - then he'll call back and take my card details. No call received by Saturday. I call back again. Form was apparently only submitted yesterday (I.e. Friday), HQ not open on Sunday, so won't go through till Monday. No phone call received on Monday to take details. I call on Tuesday - apparently sign off hasn't been received by HQ. At my pushing for an explanation, I'm then told that actually, sign off has been received and a cheque is in the post for me and will take five days to arrive as apparently it's being sent by carrier pigeon. I paid hundreds of pounds in cash on the spot for my mattress - why is any rebate coming to me via cheque? It's probably no surprise to hear that the cheque did not arrive at all after a week. Today, I called the head office and I was told that they just approved the refund yesterday and that no cheque was ever sent. Apparently, their head office can approve refunds, but can't put them through themselves. I called the store, and it was back to the run-around with them telling me that in order to put the refund through they need to get a 'code' from their area manager, but that it would be sorted today. I notified them that I'd had enough and that I was going to trigger court proceedings against them if I didn't hear back today. Three guesses on whether I heard back (hint: I didn't). I'm taking them to small claims court to get my money back. Save yourself the trouble I'm going through and don't touch them with a barge pole.