Bad and getting worse: Partial delivery and total incompetence. Bensons for Beds have spectacularly failed to turn the schmooze and patter of the sales team and careful glitz of the store into reality. With only the mattress and no frame sent on the long-awaited delivery day, the best Bensons could do was offer half-hearted apologies and tell me i wasn't alone in having problems because they were so busy. "Someone will be in touch within 48 hours" they explained. No matter that we'll be sleeping on the floor while we wait, or another day required off work. Compensation for time taken to receive and build the bed? "We can't discuss that until it's all sorted." and why? "In case anything else happens, which hopefully it won't". Oh. When pressed, it transpired that the maximum compensation is up to £50 per day for loss of earnings- if you can prove it. A tiny fraction of the profit made on my purchase. Very, very disappointing. UPDATE 1: It turned out that the mattress delivered was the wrong one- I'd not noticed in the drama of the no actual bed. UPDATE 2: 108 hours since no d-day and still no contact. Steeling myself for more dissatisfaction on the phone. UPDATE 3: A new delivery date arranged- 4 weeks from the original date. UPDATE 5: A call from BfB today to apologise profusely but my order hasn't been loaded onto the van so they can't deliver today as promised. Just as well they hadn't told me they would like to deliver early so was at work. On this occasion their incompetence saved them from the incandescent fury of another day wasted for a failed delivery. Delboy and Rodney have a better track record.