It is nigh on impossible to get your call answered within 60 minute horrendous, After our bed sagging after 5 months , 2 engineer visits they finally agreed to replace the bed that they had damaged folding in half to get up the stairs (dont get me started on that Nightmare) Waited in all day for a bed we had been waiting for for 6 weeks and at 4.30 pm got a text message , no explanation to say couldnt make delivery , they then re sent delivery next day without telling me what a joke. Poor quality bed , inefficient call center , Unorganised deliverys , No communication with customers and No Customer Service skills the only thing you will get with this company is a Nightmare forget about a good nights sleep NEVER AGAIN !