Terrible company that leaves their customers frustrated. I bought two mattresses and two bed from them over two months ago from Tottenham Court Road branch. The sales persons insist that the delivery will take just a few weeks after placing an order. So I guess they want to sell their product and get their commission without concerning the time and satisfaction of their customer at all. When I purchase the bed on 25th Jan 2017 they told me delivery would be four weeks, and I will receive mattress first on 8th of Feb, then two weeks after on 22nd of Feb, I am going to receive the bed frame (never happened). First, they send mattress to the wrong address initially and took almost 3 hours wasting my time to find the address. Then after going to the store to find out about the delivery of the bed frame at Tottenham Court Road branch, the guy told me we should have received a mail letter by now from the company regarding the delivery date (another lie) who does that, which company communicate with their customer through a letter. After waiting 8 weeks without a bed from the time of ordering, and constant lies, It is now reported that the store places the order month after I purchase (on 22 Feb) and because of that, they delay on the delivery and they can not do anything nor they can not give me an exact time for the delivery. After several phone calls to shop, customer service, someone said that they would ring us back - no one ever rang us back - we kept ringing to find out about delivery time. In the end, the company is not interested in dealing with customer complaints, very poor customer service skills, extremely unorganised delivery , No communication with customers what so ever. Will never shop at Benson for Beds ever again.