Diabolic in all departments ok when they are trying to sell the bed but after that it got worse as the weeks went on ordered the bed on 29.11.16 delv on the 14.12.16 which it was. We found the mattress was tooooo hard so on the 2.1.17 went in to arrange a softer mattress to be delivered on 25.1.17. Had a call on that morning to say it wasn't on the lorry it was lost!!!! 2weeks of phone calls to and from customer service (saying they were looking for it !!!!) I asked how long they would look for it before they ordered another they said 2 weeks most of the people I spoke to were no help what so ever they said I would get compensation I didn't !! Second mattress did turn up over 2 weeks later but when I asked fi they could be careful when taking it upstairs the English guy pushed a piece of paper in front of me and said they were NOT responsible for any damage done so more or else he didn't bother at all about being careful so upsetting then said he had no paper work and would not be allowed to collect the bed I had and take it back he did in the end as there was no room at all for 2 beds anywhere I suggest not using this firm awfull experience never will use these again and advise anyone that is thinking of using them t look elswhere