Delivery did not turn up at the appointed time after receiving a call from the delivery driver on the day of the delivery saying "your bed is not in the van and when we checked the warehouse yesterday we couldn't find it" was advised to speak to customer services so after a 25 minute wait spoke to customer services who seemed poorly trained and promised a call back as they didn't know why my bed hadn't been delivered yet failed to call me back. Wrote a lengthy email complaining yet still faced an uncertain new delivery date as I got a response from their delivery dept stating one date and another date from the customer services department. Eventually the bed got delivered but the headboard was damaged. A delivery date was arranged for a replacement headboard but again it never turned up. Bensons for beds in my opinion are a shambolic company and if you don't want needless aggravation do not buy a bed from them.