We got one pillow called "iGel Temperature control pillow". The pillow smells very bad, Like mould. We returned the pillow to the store. We did not get refund. The staffs at the stores said they can not smell anything. I guess they will never use such pillow by themselves. But why they recommend us to buy such pillows (a staff who is around 60 years old)? Simple a bad staff or a bad company? Can not believe this kind of product is allowed to sell in the market. Very sad to see such things are happening. The Bensons for beds website does not let us to upload a review.