I wouldn't even rate it 1 star, Benson for Beds is terrible and I regret my purchase. The base of my bed is damaged, the delivery men would have noticed it but ignored it. I have since Oct 16 have been trying to get this replaced. Calling Customer Services (CS) is a joke with waiting times over 20 minutes and it doesn't matter what time you call, they are always experiencing high level of calls. I last spoke to CS on the 27th Feb 17 who assured me that an urgent replacement will be arranged - 4 weeks. Having chased Benson Beds again, the telephone call had not been logged nor had a replacement been ordered - so 8/9 weeks on.... further delays. I requested details for the complaints department, only to be told that the lady I'm speaking with is the contact!!! who no longer wanted to deal with his since my annoyance must have come through in my tone. I refuse to call CS due to its long waiting time and always email. Shocking, that customers are treated like this. I guess it doesn't matter now that the good are paid for!