Ordered a bed in January 2017, sales lady was very nice and when I questioned about poor reviews was assured that mainly people only put poor reviews up. Waited 8 weeks for delivery as expected. Was not informed delivery could only be Wednesday !. To accommodate this a family member be at my home for delivery. I know the wardrobe fitted on wall, however did ask family member to ask if it would fit on a different wall, which he did and awas assured it would fir. Unfortunately they obviously hadn't accounted for the wardrobe trim and width this it occluded my window. The drawer was damage and one of the lights did not work. The cable for the lights was jammed under the wardrobe. I emailed Bensons with my concerns and was basically told it had been signed to say we were happy with delivery. . Why someone would be happy with a damage drawer, broken light and cable jammed is beyond me !!. However it was arranged for the problems yo be rectified on 23rd April. Wardrobe was moved , light fixed. But wrong drawer ordered. Family member phonedMon 24 and I e-mailed. From phone call was told that we could not be updated until Wednesday. Phoned Wednesday, put through to manufacturers in Germany. Told drawer would not be in country for another 2 weeks ! . Until this drawer is fitted, I cannot reassemble my bed and am unable to order a mattress due to limited space. Your customer service is the worst I have ever experienced, I'm still waiting for a reply to my e-mail